JOB SUMMARY: Responsible for creating a positive experience by providing superior level of customer service to current and potential members and students.
DUTIES INCLUDE, BUT ARE NOT LIMITED TO:
• Provide exceptional customer service to current and potential members and students.
• Develop a working knowledge of the various types of products and services available to members and students and council members and students on products and services.
• Become familiar with the various systems and services that are offered to members and students.
• Provide assistance to members and students inquiries whether in person, via mail, over the phone, email, or live-chat.
• Ability to accurately and timely enter member/student information into various databases, schedule courses, instructors, etc.
• Answer inquiries regarding including but not limited to membership, state licensure, admissions, registration, state and federal programs as applicable.
• Communicate with internal and external stakeholders delivering value.
• Must have a customer centric mindset.
• Responsible for record keeping, archiving, and proper disposal of confidential documents.
• Assist with administrative responsibilities and other duties as assigned.
REQUIREMENTS AND QUALIFICATIONS
• High School diploma or equivalent required
• Prior experience in customer service environment managing inquires via in person or other forms of communication.
• Ability to provide accurate information in a fast paced environment
• Excellent communication skills
• Ability to work in a team environment
• Proficient in adapting to new technologies
• Working knowledge of Microsoft Office Products
• Ability to maintain strict confidentiality regarding member and student information
• High level of attention to detail and accuracy
• Ability to learn and apply policies, procedures, and methods to a variety of situations
PREFERRED SKILLS/ACCREDITATIONS
• Minimum 1-year relevant experience
Please send cover letter, resume, and salary requirement to: employment@sabor.com (Only complete applications will be considered)
